Data Security at ReplayBird
Cloud Security
Harnessing the latest technologies, practices and architecture modeling available, we made a security-conscious decision to keep all our tools and services 'under-one-roof’ by utilizing a market-leader in cloud computing.
Amazon Web Services(AWS) lays the strong foundation ReplayBird is built on. It provides our Site-Reliability Engineers the flexibility and capacity to rapidly deploy and scale services on-demand while maintaining a shared-responsibility understanding. In short, we look after your data IN the cloud by implementing a number of security controls, while AWS protects your data ON the cloud. They do this through physical security of their nondescript data centers, and environmental considerations such as site surveying, risk management, and continuous monitoring.
Application Security
Security is at the forefront of ReplayBird's development mindset. We’ve built both internal and external security checkpoints into the ReplayBird application’s development pipeline. Our Engineering team embraces the culture of peer-review, ensuring that our coding guidelines are followed and maintained. We validate our deployments with regular ongoing security assessments, conducted with industry-leading external vendors.
We strive to have a long term architectural vision for our application security that is continuously evolving. As we build new features for our product, we identify reasonable opportunities to further this vision in iterations, while maintaining a conscious security mindset.
Information Security
ReplayBird's Information Security Policy is the overarching collection of policies implemented to ensure the confidentiality, integrity, and availability of the data we store
Our operational policies ensure that we provide all our ReplayBird team members with the necessary practices to build upon the strong foundations of their security onboarding. We utilize these policies daily and review them regularly. Our approach to information security centers on identifying opportunities to optimize, gain efficiencies and remain effective in our business output and operations.
Cookie Information
To function properly, ReplayBird stores first-party cookies on your user's browser. Cookies are either set by the ReplayBird script, or by visiting ReplayBird's website.
When you use the ReplayBird script on your website, ReplayBird cookies are responsible for displaying the correct content to your users without personally identifying anyone. When you visit ReplayBird's website, it is important to note that the ReplayBird script is enabled on this website.
If you do not wish to be tracked by ReplayBird you may do so by following the steps on our Do Not Track page. This will apply to all sites ReplayBird is installed on.
Data Retention Policy FAQs
What happens if I delete collected data?
Once you delete data collected by any of ReplayBird's tools, such as Heatmaps, Recordings, Surveys, etc., ReplayBird starts an automated deletion process. This process takes up to 30 days in total and all data is hard deleted. As soon as you opt to delete the data, the process starts and the data is not retrievable.
What happens if I delete my account?
Once you delete a Site, Organization, or Account, ReplayBird starts an automated deletion process. This process starts with a soft deletion which can take up to 7 days, from that point on, a hard deletion occurs and removes all of the data stored within your Site, Organization or Account. This process takes a total of 30 days to complete.
Do you have backups of my data?
After a completed cycle of the deletion process described above, all backups will have no trace of data you have collected, Site, Organization or Account information.
Contact us
If you have any queries or concerns, contact us at [email protected]